Shipping policy
All orders are processed within 24 to 48 hour during our normal business hours.
Orders placed on weekends or public holidays will be processed within up to 3 business days.
Shipping Time
Estimated delivery times:
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Australia: 6–12 business days
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International: 6–12 business days
Please note that shipping times may vary depending on your location and external factors.
Shipping fees are calculated at checkout and depend on:
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Your delivery location
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The weight of the product(s)
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The selected shipping method
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details.
Delays
We are not responsible for delays caused by:
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Public holidays
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Weather conditions
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Customs processing
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Carrier-related issues
During high-demand periods, slight delays may occur.
Incorrect Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address is correct at the time of purchase.
Petfriendi is not liable for orders that are lost or undelivered due to incorrect or incomplete shipping information provided by the customer.
Lost or Missing Packages
If your order has not arrived within the estimated timeframe, please contact us at:
📧 support.thevalis@gmail.com
We will assist you in resolving the issue as quickly as possible.